How can we help you?

Chat with Our Support

At Purani Factory, we are dedicated to providing you with top-notch customer service. Our support team is always ready to assist you with any queries or concerns. Here’s how you can connect with us using our chat support feature:

How to Chat with Us

  1. Locate the Chat Icon:

    • You’ll find the chat icon in the bottom-left corner of our website.
  2. Start a Conversation:

    • Click on the icon to open the chat window.
    • Enter your query or concern in the chat box and hit send.
  3. Speak to a Real Person:

    • Your message will be sent directly to our customer support team, who will respond promptly during our service hours.
    • We prioritize real-time assistance, ensuring that you’re speaking to an actual executive, not just a bot.

What Can We Help With?

Our support team is here to assist with:

  • Order-related questions (tracking, cancellations, modifications, etc.)
  • Issues with refunds or returns
  • Assistance with product recommendations
  • Technical issues or account support

Our Service Hours

  • Our chat support is 24×7 available.
  • If ever our executive is outside, leave a message. Our team automatically receives the message/email and someone from our team will get back to you as soon as possible.

Why Choose Chat Support?

  • Quick Response: Get answers faster than email or calls.
  • Real-Time Solutions: Resolve issues immediately with live assistance.
  • Easy to Use: Simple interface with no waiting on hold.

Need Help After Hours?

  • For immediate assistance, you can also refer to our Help Center for detailed articles and FAQs.
  • Alternatively, submit your query through our Contact Page, and we’ll respond promptly during business hours.

We’re Here for You!

Whether it’s a simple question or a detailed concern, our friendly support team is just a click away. Start chatting now to experience hassle-free service!

Home Shop Cart Wishlist Account
Shopping Cart

No products in the cart. No products in the cart.