At Purani Factory, we are dedicated to providing you with top-notch customer service. Our support team is always ready to assist you with any queries or concerns. Here’s how you can connect with us using our chat support feature:
How to Chat with Us
Locate the Chat Icon:
- You’ll find the chat icon in the bottom-left corner of our website.
Start a Conversation:
- Click on the icon to open the chat window.
- Enter your query or concern in the chat box and hit send.
Speak to a Real Person:
- Your message will be sent directly to our customer support team, who will respond promptly during our service hours.
- We prioritize real-time assistance, ensuring that you’re speaking to an actual executive, not just a bot.
What Can We Help With?
Our support team is here to assist with:
- Order-related questions (tracking, cancellations, modifications, etc.)
- Issues with refunds or returns
- Assistance with product recommendations
- Technical issues or account support
Our Service Hours
- Our chat support is 24×7 available.
- If ever our executive is outside, leave a message. Our team automatically receives the message/email and someone from our team will get back to you as soon as possible.
Why Choose Chat Support?
- Quick Response: Get answers faster than email or calls.
- Real-Time Solutions: Resolve issues immediately with live assistance.
- Easy to Use: Simple interface with no waiting on hold.
Need Help After Hours?
- For immediate assistance, you can also refer to our Help Center for detailed articles and FAQs.
- Alternatively, submit your query through our Contact Page, and we’ll respond promptly during business hours.
We’re Here for You!
Whether it’s a simple question or a detailed concern, our friendly support team is just a click away. Start chatting now to experience hassle-free service!