1. Identify the Issue
If you notice any faults or damage upon receiving your item, such as:
- Misprints
- Tears or Defects
- Damage from Transit
2. What to Do Next
- Contact Us Quickly: Notify us within 7 days of receiving the item. Timely reporting ensures we can address your issue promptly.
- Provide Evidence: Include the following when you reach out to us:
- Unboxing video (if available)
- Photos of the faulty or damaged item
- Images of the original packaging
3. Resolution Process
- Review: Our team will review the evidence you provide to confirm the issue.
- Replacement/Refund: Once confirmed, we will offer a replacement or a refund, depending on your preference.
4. Important Considerations
- Unboxing Videos: These are crucial for verifying the fault or damage. Without them, it may be challenging to process your request.
- Courier Issues: If the package shows external damage upon delivery, please note this with the courier and capture images to aid in our claims process.
5. Contacting Us
To report a faulty or damaged item, you can:
- Live Chat: Use our chatbot on the bottom left corner of our website.
- Email Us: Reach out through our contact form with all the necessary details.
Your satisfaction is our priority, and we aim to resolve any issues quickly and efficiently. Thank you for your understanding and cooperation.
No products in the cart.