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Orders & Shipping
Purani Factory is an online store offering trendy clothing and accessories inspired by Indian culture, global fandoms, and creative designs.
We are based in India and ship our products all over the country for now. We will start selling worldwide soon.
Simply browse our website, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
You can also ask our chat executive by tapping on bottom left corner if you face any problem in ordering.
Yes, we offer free shipping on all orders across India.
Delivery typically takes 3–7 business days, depending on your location. Please note that delays may occur due to unforeseen circumstances.
Once your order is shipped, you’ll receive an email with a tracking link. Use this link to check your order status.
Currently, we only ship within India.
Returns and Refunds
We accept returns within 7 days after delivery if the product is unused and in its original packaging. Refer to our Return Policy for more details.
If you want to return any order, please go to your Account Page and check your recent orders.
You will get the “Refund” button in front of your order for initiating any return & getting refunds.
But Please read our Refund Policy before initiating any returns or exchange.
You can also chat with our executive from bottom left corner.
Refunds are processed within 5–7 business days after we receive the returned product and inspect it.
Product and Customization
Yes, our products are designed to match standard Indian sizes. We recommend referring to our size chart before placing your order.
We are planning to introduce customization options soon.
We use premium-quality fabrics like 180 GSM cotton, polycotton blends, and fleece for our products. Each product description lists its material details.
Payments and Discounts
We accept major payment methods, including credit/debit cards, UPI, net banking, and wallet payments.
Yes, we frequently run sales and promotions. Follow us on Instagram and subscribe to our newsletter for updates.
Absolutely! We use trusted third-party payment gateways to ensure your payment details are safe and encrypted.
Customer Support
First of all, if you have any queries, you can chat with our executive from bottom left corner. If you face any difficulties even afterwards, then you can reach out to our customer support team at support@puranifactory.com or through the Contact Us page on our website.
Our chat executive is available 24×7 for your service. And our support staff team is available from 11 AM to 8 PM everyday to assist you.
Miscellaneous
Yes, we’re always looking for creative collaborations. Email us at [your email/contact] with your details and ideas.
Our unique designs blend cultural heritage with modern trends, creating a perfect balance of tradition and innovation.