Getting Receipt Copies

At Purani Factory, we make it easy for you to access your order details and receipts whenever you need them. Whether you need a receipt for personal records or business purposes, here’s how you can get a copy:

1. Order Confirmation Email

Immediate Receipt: When you place an order, an order confirmation email is sent to your registered email address. This email includes:
- Your order summary
- Payment details
- Order number
Downloadable Format: You can print or save this email as a receipt for your records.

2. My Orders Section

Step 1: Log in to your account on our website.
Step 2: Navigate to the ‘My Account’ section.
Step 3: Click on ‘My Orders’ to view a list of your past orders.
Step 4: Select the specific order for which you need a receipt.
Step 5: Download or print the order details directly from this section.

3. Requesting a Receipt Copy

If you need an additional receipt copy:

Contact Us: Reach out to our support team via live chat or email.
Provide Details: Share your order number and email address used during purchase.
Receipt Reissue: We will resend the receipt to your registered email address.

4. Important Notes

Account Access: Ensure you are logged into the same account used to place the order to access your order history.
Email Delivery: Check your spam/junk folder if you do not see the order confirmation email in your inbox.

5. Need Assistance?

If you have any issues retrieving your receipt or need further assistance, our support team is here to help. Contact us via LIVE CHAT from bottom left corner or through our Contact page, and we’ll assist you promptly.

Thank you for shopping with Purani Factory!