Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- The product must be unused, unwashed, and in its original packaging.
- Items with tags or labels removed are not eligible for return.
Steps to Initiate a Return
Log in to Your Account:
- Go to our website and log in with your email and password.
Go to the Orders Section:
- Navigate to My Account > Orders.
- Select the order you want to return and click on Request Return.
Fill in the Return Request Form:
- Choose the reason for the return from the drop-down menu.
- Add any additional comments, if needed, and submit your request.
Await Approval:
- Once your request is submitted, our team will review it.
- You’ll receive an email with further instructions if your return is approved.
Prepare the Item for Pickup:
- Pack the product securely in its original packaging.
- Attach the return shipping label provided in the approval email.
Pickup or Drop-off:
- Our delivery partner will pick up the package, or you can drop it off at the designated location.
- Details will be shared in the email communication.
Refund Process
- Once the returned product is received and inspected, the refund process will begin.
- Refunds will be issued within 5-7 business days to the original payment method or as store credit, as per your preference.
FAQs
Q: What if my order was damaged?
If the item was damaged or defective, you can mention it during the return request process. We will prioritize such cases.
Q: Can I exchange an item instead of returning it?
Yes, exchanges are possible for certain products. You can specify your preference in the return form.
Q: Are there any return charges?
Returns are free for all eligible items. Shipping charges, if any, are non-refundable.
If you need further assistance or have questions about the process, feel free to contact our support team via the chatbot or Contact Us page.
We’re here to make your shopping experience worry-free!
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