Tracking your item

We know you're excited to receive your order from Purani Factory, and we want to keep you updated every step of the way. Here's how you can track your item:

1. Order Confirmation

Once your order is placed, you will receive a confirmation email with your order details. This email will include:

Your order number
A summary of the items purchased

2. Shipping Notification

When your order is shipped, you will receive a shipping confirmation email. This email will contain:

A tracking number
A link to the courier’s tracking page

3. How to Track Your Order

To track your order:

Via Email: Click on the tracking link provided in the shipping confirmation email.
Via Our Website:
1. Go to the ‘Track Order‘ section on our website.
2. Enter your order number and email address.
3. Click ‘Track’ to view the current status and location of your package.

4. Tracking Updates

Once your package is in transit, you can track its progress in real-time. Updates may include:

Order Processed: Your order is prepared and handed over to the courier.
In Transit: Your order is on its way to the delivery address.
Out for Delivery: Your order is with the courier and will be delivered soon.
Delivered: Your order has been delivered to the specified address.

5. Delayed or Lost Packages

If your package is delayed or you cannot track it, please:

Contact Us: Reach out to our support team via live chat or email.
Provide Details: Share your order number and any relevant information to help us assist you better.

6. Need Help?

Our team is here to help you with any questions or concerns regarding your order tracking. Feel free to contact us via Live Chat or through our Contact Page for further assistance.