How will I be refunded?

At Purani Factory, we want to make the refund process as smooth and transparent as possible. If you're eligible for a refund, here's how it will be processed:

1. Refund Eligibility

Refunds are processed for:

Damaged or Defective Items: If your item arrives damaged or defective and the issue is verified.
Lost Orders: If your order is lost in transit and confirmed by the shipping carrier.
Order Cancellations: If you cancel your order before it is shipped.

2. Refund Methods

Depending on your original payment method, refunds will be processed as follows:

For Domestic Payments (India):
- Refunds for payments made via UPI, net banking, credit/debit cards, and other methods through Razorpay will be credited back to the original payment source. This typically takes 5-7 business days after the refund is initiated.
For International Payments:
- Refunds for payments made via PayPal will be credited back to your PayPal account. Depending on your card issuer, it may take 7-14 business days for the refund to reflect on your card statement.

3. How to Request a Refund

To request a refund:

Contact Us: Reach out to our support team via live chat or email.
Provide Details: Share your order number, reason for the refund, and any supporting documents (like photos of the damaged item).

4. Important Notes

Processing Times: Refund processing times may vary based on your bank or payment provider.
Refund Confirmation: You will receive a confirmation email once your refund has been processed. If you don’t see the funds after the stated period, please contact your bank or PayPal for further assistance.

5. Need Assistance?

Our support team is here to help! If you have any questions or concerns about your refund, feel free to contact us via live chat or through our Contact page.